NHTSA Complaint #11709879 — 2025 RAM 1500

The contact owns a 2025 Ram 1500. The contact had experienced several electrical failures since purchasing the vehicle brand new. The contact stated that there was a sudden loss of power steering functionality, and the Lane Keep Assist would engage and normally vibrated the steering wheel; however, the vehicle and steering wheel continued to vibrate after the vehicle was centered. Additionally, the vehicle lost the instrument cluster image and power window functionality. The master window lock switch on the driver's side console had never worked since purchasing the vehicle. The failures were intermittent. The contact stated that occasionally, several warning lights were illuminated during the failures. The vehicle was towed to a local dealer where it was diagnosed, and determined that the TFT module needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same dealer and was still being diagnosed. The manufacturer was informed of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 3,000.