NHTSA Complaint #11702430 — 2019 LINCOLN MKC

My initial reason I took the car to the dealership, was because the vehicle would not want to start or stay running after fuel was put in. I aIso had a check engine light on. After the dealership performed diagnostics on it, they said the purge valve was bad which was the cause of it not starting. The check engine light was on because it was low on coolant. So I scheduled another appointment with Wyatt Ford in Manistee MI 49660 on Dec 1, 2025. They performed a coolant pressure test and determined that it is losing pressure after shutdown. They cannot find a leak. They removed the spark plugs, but #3 spark plug is "stuck" and they are attempting to remove it. If the spark plug breaks, they will take more of the engine apart to access it and attempt to "tap" out the threads of it. The technician (Sherman) told me that the cause of it being stuck could be due to the fact of the coolant leaking into that cylinder. Sherman was able to remove the #3 spark plug and found coolant in that #3 cylinder. They are now saying that the engine does need replaced and it is not safe to drive. The service department (Ava) gave me Ford Customer Service number to call to start a case. I called 800-392-3673 and spoke with Alex. She told me she will do some further research and call me back in about two hours. It is now 12:30 pm east coast time. After returning a call from her, she said that there are no programs at this time with Ford to assist with replacing the engine. Only if there is a recall on this is when they would be able to replace it for us.