NHTSA Complaint #11700501 — 2024 CADILLAC ESCALADE

See attached document for complaint. I am writing to you as a deeply concerned mother and consumer seeking urgent help with a danger ous and unresolved engine defect in my 2024 Cadillac E calade, which has been formally recalled under NHT A Campaign 25V-274 (GM Recall 1 252494000). I purchased this vehicle in good faith, believing it would be a safe, reliable car to transport my three young children (age [XXX] , [XXX] , and [XXX] ). lnstead, the experience ha been frightening and exhau ting. The veh icle has suffered repeated engine issues, loss of power, and extended repair attempts - and despite the recall acknowledgment, there is till no available remedy or meaningful support from General Motors. For month , I ha e been unable to afely rely on the car 1 depend on every day. I have pent over a month col lectively without my vehicle and continue to live\ ith constant fear that the engine may fail while dri ing with my children in the car. Each time I tart the vehicle, 1 brace for the po sibi lity that it could suddenly lose propulsion in traffic i a terrifying thought for any parent. I have followed e ery step required under the, arranty and recall process, contacted the manufacturer, and recently issued a formal repurchase demand under California's ong-Beverly Con umer Warranty Act. GM has admitted the defect but continues to leave families like mine waiting indefinitely for a repair that doe not yet exi t. Tam pleading for your agency' immediate intervention and over ight to en ure that GM repurcha es my vehicle before tragedy strike . My family hould not be left driving an unsafe vehicle with known defects - especially when manufacturers had prior knowledge of these issues years before notifying the public. Plea e, I urge HTSA to reviev thi case and compel General Motors to take immediate, re ponsible action to resolve it. The fear and uncertainty this has caused are overwhelming. I should not have to choo e between my family' afety and my only mean of tran portation. Thank you for your time, attention, and