NHTSA Complaint #11698971 — 2023 NISSAN FRONTIER

The contact owns a 2023 Nissan Frontier. The contact stated that while driving approximately 3 MPH and reversing(R) out of a parking spot, the messages "Key Malfunction" and "Crash Detected" were displayed. The contact pulled over and attempted to turn off the vehicle; however the vehicle failed to turn off. Additionally, when the contact shifted to park(P) the gear shift indicator failed to indicate that the transmission was in park(P). The contact attempted to shift to drive(D), and the vehicle failed to move forward. The contact stated that a passerby helped to turn off the vehicle by disconnecting the battery terminals. The vehicle was towed to a dealer, and it was determined that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the same messages were displayed, and the transmission slipped out of gear. The contact had taken the vehicle back to the same dealer who cleared the codes and stated that the battery was in good condition. The vehicle was repaired; however, the failures reoccurred. The contact had taken the vehicle to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 58,000.