NHTSA Complaint #11697133 — 2015 CHEVROLET SUBURBAN

The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed and hauling a boat, the transmission unexpectedly downshifted into second gear. The contact stated that the drive mode indicator light flashed red, and the check engine warning light illuminated. The contact stated that the failure had occurred while driving downhill, and the contact pulled over to the shoulder of the roadway. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 116,816.