NHTSA Complaint #11696656 — 2015 GMC CANYON

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the steering wheel locked up. The contact used force to steer the vehicle. The message "Check Power Steering" was displayed. The local dealer was contacted; however, the dealer refused to diagnose the vehicle unless the contact paid for the diagnostic test. The vehicle was not repaired. The failure persisted and became progressively worse. The vehicle was repaired under NHTSA Campaign Number: 21V213000 (STEERING); but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.