NHTSA Complaint #11696443 — 2018 JEEP WRANGLER

Faulty CANBUS connector/CANBUS failure. This issue tends to be a random and inconvenient occurrence which can be difficult to initially diagnose. Causes the jeep to stall, power steering to fail, causes all dash lights to light up and keeps the jeep from start up. Acts as if the part needs to cool down before the jeep will restart. The failure of this part has caused the jeep to stall on the highway at high speeds. Two manufacturer dealers inspected the battery, auxiliary battery, alternator and starter; found no issue with those parts. One dealer said our issue was due to the ABS module; replaced it and it did not fix the issue. Replaced the CANBUS connector and the issue has resolved. This is a known issue among jeeps both new and old and can pose a serious safety risk. To answer the question of how fast the vehicle was going when this issue occurred; the failure of this part happens at both highway speeds and residential speeds. There are currently 52,XXX miles on our jeep and the failure started, roughly, April of 2019. Jeep was purchased, brand new, April of 2018. It started with the jeep failing to start then grew to the jeep entirely stalling out while driving.