NHTSA Complaint #11695223 — 2024 BMW 330I

Driving on Interstate I-287 around 10:35am on October 10, 2025 (New Jersey) around Exit 47 (vicinity) suddenly the sunroof sounded like an explosion. Parked on the roadside ... noticed that the roof is exploded (broken pieces of the glasses were pointing upwards like a volcano) and other broken pieces were captured on the sunscreen liner cloth sliding which was completely closed from inside. Called the insurance and reported as if something hit the roof or not sure what happened. My friends tells me that there have been many such incidents when the sunroof explodes on BMWs, and specifically when the glasses looks like a volcano. Dealer says this is not possible. I decided to claim my insurance (with $1,000 deductible as my cost). Please note that due to the distress and fear of the noise and incident I had no energy to waste arguing and delaying my vehicle warranty claim or repair through the dealer. Claimed the insurance (comprehensive claim) ... Note: Not a single other scratches or anything other than the glass (sunroof) was damaged ... I feel like this is a defective sunroof that exploded (the sound was very loud and scary). If the sunroof liner cloth shade was not closed, the shattered glasses would have seriously injured me (and my husband).