NHTSA Complaint #11694320 — 2021 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11694320 |
| Vehicle | 2021 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Incident occur on 25 August, 2025: While driving I experienced a violent jerk and sudden loss of power. The vehicle continued to drive with attenuated power, jerking motion during gear shifts, and loud clucking sounds coming from powertrain. There were no injuries or accidents as result of malfunction. The vehicle was later taken to dealership for diagnosis. The dealership determined root cause as a Power Transfer Unit (PTU) failure. PTUs for this vehicle are on backorder or not available from manufacturer. This vehicle is 2021 Jeep Cherokee Trailhawk 4x4 edition with a 3.2L V6 engine and automatic transmission.
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