NHTSA Complaint #11694125 — 2025 HONDA ODYSSEY

Description of the Problem I am filing this complaint regarding a serious safety concern and poor quality repair on my 2025 Honda Odyssey, which I purchased new less than one year ago. 1. Engine Auto Idle Stop / Starter Failure Issue The vehicle suddenly shut down when the “Auto Idle Stop” feature was activated. This incident occurred multiple times, and I was unable to restart the engine until several attempts later. This creates a dangerous situation, especially in traffic or intersections. When I contacted the dealer, they confirmed that the issue is caused by a starter motor failure, and the replacement part will not be available until early November — meaning I must drive for over a month with this feature turned off. Many other owners have reported similar problems online, which strongly suggests a potential defect that should qualify for a safety recall. 2. Water Leak and Poor Quality Repair My vehicle also experienced a water leak from the roof area. The dealer attempted to fix it by simply applying sealing material on the roof molding (see attached photos). The repair looks extremely unprofessional, and I requested them to properly replace or reinstall the roof molding, but they refused. This type of repair is unacceptable for a new vehicle of this class and price. 3. Honda’s Unsatisfactory Response I contacted Honda Customer Service (1-800-999-1009) and spoke directly with a representative. However, I was told that: They cannot extend the warranty. They cannot offer any compensation or goodwill service. They cannot provide me with a record or copy of our phone conversation (even though they recorded it). They will only repair the starter once parts arrive. I explained that I have already spent time, fuel, and lost work hours visiting the dealer multiple times, yet they refused any support. Safety Concern and Requested Action The engine shut-off issue clearly affects vehicle safety and could cause accidents in traffic. I request that NHTSA inv