NHTSA Complaint #11694099 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11694099
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 17, 2025
Date Filed	October 17, 2025
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted from 3rd to 2nd gear as indicated on the console shift indicator. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.

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