NHTSA Complaint #11693995 — 2025 VOLVO EX90
LANE DEPARTURE: WARNING issue reported to NHTSA
Complaint Details
| ODI Number | 11693995 |
| Vehicle | 2025 VOLVO EX90 |
| Component | LANE DEPARTURE: WARNING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to the lane departure unavailability icon (Picture 2). The following functions and/or features did not work: - Lane Departure - 360 Camera - Front Camera - Tracking Lines for the Rear Camera - Park Sensor audible alerts (Forward or Backup) - Ambient Temperature (Reads "0 degrees Celsius") - Odometer in the central stack (Reads "-- km") - HVAC Functionality - Heated Seats - Heated Steering Wheel - Bluetooth - Wi-Fi - Google Assistant - Navigation, including map being frozen in one position - Glovebox access - Connectivity with Internet or Volvo App - Volume control for the radio did not function. - 4-way hazard button greyed out and non-functional on center stack Attempted reset/reboot of the Infotainment System did not resolve the issue and the car was taken to the local Volvo dealer. Summary of Pictures attached: Pic 3 - Quick Controls - Shows glove box, 4-way hazard icon and other control icons greyed out Pic 4 - Status - States "Everything is OK", but tire pressure button is not available and Total distance reads "--km". Additionally, as shown in Picture 3, the 4-way hazard icon is greyed out. Pic 5 - Similar shot as Picture 2 - Shows Driver Support System Fault and no Lane Departure Pic 6 - Car is in reverse. Shows rear back up camera without guidance lines. Does not show 360 camera. Pic 7 - HVAC Climate is off and cannot turn on. All controls were greyed out. I pressed "Manual" and "Auto" with no change. Pic 8 - Heated seats and heated steering wheel would not turn on even when I pressed the buttons.
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