NHTSA Complaint #11693902 — 2025 HONDA ODYSSEY

The issue involves the auto start/stop system on my 2025 Honda Odyssey Touring. When the feature is turned on, the vehicle intermittently fails to restart after coming to a complete stop. The problem does not occur when the start/stop system is disabled. During normal driving, the engine shuts off as expected at a stoplight, but when I release the brake, the vehicle hesitates or fails to crank, leaving it stalled in traffic. The Honda dealership confirmed the issue and stated that the starter motor needs to be replaced. The van has approximately 9,300 miles. No warning lights or messages appear before the failure. The problem occurs only when the start/stop system is active. This presents a safety concern, as the vehicle can lose power and fail to move when traffic lights change or when merging, increasing the risk of a rear-end collision or blocking intersections. The vehicle is currently being inspected and repaired by the Honda dealer and is available for inspection upon request.