NHTSA Complaint #11692738 — 2021 HONDA CR-V

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11692738
Vehicle	2021 HONDA CR-V
Component	STRUCTURE:BODY
Date of Incident	October 6, 2025
Date Filed	October 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

On October 6, 2025 my wife was distracted by a popping sound while driving her 2021 Honda CR-V and did not notice any rocks, birds etc. At her destination no damage was found after a walk around inspection. A few days later while driving she heard rattling in the overhead and slid open the moonroof shade to discover the glass was shattered. Honda of Ocala quoted $1265, (minus 15% Wild Card Any Service discount) for parts and labor to repair. Once vehicle was in the shop service advisor said there would be an additional $459 charge for two hours labor to guarantee all glass was removed. An internet search revealed there was a Class Action Law Suit for CR-V Moonroofs spontaneously shattering. Service Manager was aware of Law Suit and offered additional $150 discount. Total cost $1491.

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