NHTSA Complaint #11692510 — 2019 NISSAN ROGUE SPORT

My 2019 Nissan Rogue Sport is affected by recall 23V-093, related to the jackknife key potentially collapsing while driving and shutting off the vehicle. The only remedy currently offered is a spacer inserted into the key fob to permanently prevent the blade from folding. This disables the folding feature — a core function of the product — and turns a jackknife key into a permanently extended blade. I consider this an unacceptable fix. It does not restore the key’s intended design or function. No alternate solution (such as a properly redesigned or replacement fob) is offered. My dealer confirmed the “repair” is only the plastic spacer. Nissan Consumer Affairs escalated my case, but the call was dropped during transfer and I could not reach a resolution. I have not experienced a shutdown incident, but I am filing this complaint because the offered recall remedy removes a core feature and does not constitute a true repair. Nissan should be required to provide a fix that both eliminates the safety risk and restores original functionality.