NHTSA Complaint #11691762 — 2025 FORD BRONCO

Description of the Problem: The issue involves the speakers and radio system in my 2025 Ford Bronco. The audio system intermittently cuts out completely, resulting in a total loss of sound. This includes music, phone calls via Bluetooth, and most importantly, navigation voice instructions. The component (the vehicle’s speaker/radio system) is still installed in the vehicle and available for inspection upon request. Safety Risk: This malfunction poses a safety risk while driving. When using navigation, if the sound cuts out unexpectedly, I am forced to look down at my device for directions, which distracts me from the road and increases the risk of an accident. In modern vehicles where navigation and hands-free systems are standard for safe driving, losing audio output directly impacts driver safety. Reproduction and Confirmation: The problem has been reproduced and confirmed by my local Ford dealership on two separate visits. The service department acknowledged that they are aware of the issue affecting multiple vehicles but stated that there is currently no available fix from Ford. Inspection: The vehicle has been inspected by the Ford dealership twice. They ran diagnostics and confirmed the issue originates from the speaker/radio system, but no replacement or repair has been offered at this time. The manufacturer (Ford) has not provided a technical service bulletin or recall to address it. Warning Signs or Messages: There were no warning lamps, error messages, or prior symptoms before the failure. The sound loss occurs randomly while driving, without any visible indicator or pattern. The first occurrence was shortly after purchasing the vehicle in September 2025, and the issue has continued intermittently since.