NHTSA Complaint #11690560 — 2015 LAND ROVER RANGE ROVER

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V541000 (Steering). The contact took the vehicle to a local dealer for service; however, the contact was informed that parts were not yet available. The contact informed the dealer that the letter stated that parts were available, but the dealer insisted that the manufacturer had not sent parts for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair and stated that there was a miscommunication between the dealer and the manufacturer. The manufacturer was not made aware of the issue. The contact had not experienced a failure.