NHTSA Complaint #11689276 — 2022 CHEVROLET SUBURBAN

I own a 2022 Chevrolet Suburban (VIN: [XXX] ) that is included in NHTSA Recall No. 25V274 / GM Recall No. N252494000 for engine defects in the 6.2L L87 V8 engine. My vehicle was inspected at an authorized GM dealer today, on 9/23/2025 (Don K in Whitefish Montana). Instead of replacing the engine, the dealer performed the recall “remedy” of switching to higher-viscosity oil, changing the oil cap and filter, and providing an owner’s manual insert. However, the dealer service manager specifically told me that my engine will eventually fail due to the known defect and advised me not to drive the vehicle on long trips. He also told me to be careful driving if I have children, and it is only a matter of time before the engine fails, which will look like sudden shuttering, loss of acceleration and it will no longer run. He told me wait time to get a new engine after it fails is currently 8 months. This is alarming because the recall notice states that engine failure can cause sudden loss of propulsion without warning, which could be catastrophic going across multiple lanes of highway (from my home street), and entering and exiting my street via the 4 lane highway "suicide lane". I am very worried about this in the coming winter season with snow and ice. The current “oil upgrade” remedy does not resolve the underlying manufacturing defect in the connecting rod and/or crankshaft. Even after the recall service, my vehicle remains unsafe to operate, and the dealer’s own warning confirms this. I request that NHTSA review GM’s recall remedy to ensure that it adequately addresses the safety defect. A true remedy should involve replacement of the defective engine components, not just an oil change, or an immediate buy back of my automobile by the company so I can purchase another safer vehicle. My family and I do not feel safe driving this vehicle, and the manufacturer’s current approach does not eliminate the risk of catastrophic engine failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),