NHTSA Complaint #11689228 — 2020 TOYOTA CAMRY

The contact owns a 2020 Toyota Camry. The contact stated that the Occupant Classification System (OCS) sensor was defective and failed to recognize when the seat was empty. The contact stated that the failure initially occurred with the front passenger’s seat; however, the rear seats also experienced the failure. The contact had to restart the vehicle or fasten all seat belts to prevent the seat belt chime from activating. Upon investigation, the contact discovered NHTSA Campaign Number: 23V865000 (Air Bags); and linked the failure to the recall. The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.