NHTSA Complaint #11687623 — 2015 CHEVROLET SUBURBAN

The contact owns 2015 Chevrolet Suburban. The contact stated that while inspecting the vehicle, the contact saw rust on the frame and saw horizontal lines that became progressively worse over time. A dealer was contacted. The vehicle was taken to the dealer, and the contact was informed that wax could be added to the rust spot and that the repair would be out-of-pocket because the failure was not under warranty. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 19-NA-255 (Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 114,481.