NHTSA Complaint #11687361 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. While the contact's husband was attempting to start the vehicle, there was an abnormal rattling sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact referenced an unknown Customer Support Program; however, the program had expired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 47,000.