NHTSA Complaint #11685947 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11685947
Vehicle	2020 FORD EDGE
Component	POWER TRAIN
Date of Incident	September 2, 2024
Date Filed	September 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

Starting at 75,000 miles the car would start jerking. It hesitates shifting between 2-3 gears. This is a HUGE safety issue, if I am driving on the highway and my car hesitates or stalls all together at high speed, lives would be lost. I took my car to the dealer for a consult and confirmed that the transmission is not shifting correctly. However no warning light, codes etc come up when they do their scan. I was told it is my issue and I need to replace my transmission.

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