NHTSA Complaint #11685928 — 2024 CHEVROLET TRAX

The contact owns a 2024 Chevrolet Trax. The contact stated that upon parking the vehicle on a downward angle, there was an abnormal popping sound coming from the engine. There was no warning light illuminated. In addition, the contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact stated that on one occasion, while driving 50 MPH and entering a highway, there was a banging sound coming from the vehicle, with white smoke coming from the engine. There was no warning light illuminated. Due to the failure, the contact immediately pulled over and had the vehicle towed to an independent mechanic. The manufacturer was notified of the failure, and the vehicle was towed to a dealer. While at the dealer, the vehicle was diagnosed with engine failure. The contact was then informed that the engine was on backorder, and the vehicle remained with the dealer. The vehicle was not repaired. The failure mileage was approximately 19,000.