NHTSA Complaint #11684986 — 2023 NISSAN FRONTIER

The contact owns a 2023 Nissan Frontier. The contact stated that on one occasion, while stopped at a traffic light at a busy intersection, the Auto START/STOP system turned off the engine, and the engine failed to restart as designed. The contact attempted to restart the vehicle. The vehicle was towed to the residence, where a mobile mechanic jump-started the vehicle, and a handheld diagnostic machine was unable to retrieve a fault code. The failure could not able to be replicated. The contact stated that during a second occasion, the shifter was able to shift out of park(P) into neutral(N), and the vehicle was pushed off the road to safety with the assistance of a State Trooper. The contact attempted to jumpstart the vehicle, and while there was power, the Push to Start button was pressed, but the power shut off. The contact stated that after waiting for a while, the vehicle was restarted and operated as intended. The manufacturer was notified of the failure and suggested that the vehicle be taken to dealer, and if the failure was associated with the drive train, the vehicle would be repaired under warranty. The failure mileage was approximately 41,000.