NHTSA Complaint #11684865 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11684865
Vehicle	2020 FORD EDGE
Component	POWER TRAIN
Date of Incident	August 3, 2025
Date Filed	September 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The Transmission started shuddering at 70,000 miles because torque converter was having severe problems due to software which was verified by the Ford Dealership Service Department Mechanic on 9/3/2025. Ford refuses to do a recall on this matter even though my vehicle was about stall out while driving on a hill upward. There is no warning codes or anything on the log history of the vehicle computer. No indications are given which is a safety concern to drivers and bystanders.

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