NHTSA Complaint #11682849 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11682849
Vehicle	2020 FORD EDGE
Component	POWER TRAIN
Date of Incident	August 15, 2025
Date Filed	August 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't drop down. It was dispersing metal shavings into the transmission fluid and completely damaged the entire transmission. The entire transmission needs to be replaced, it won't even drive at all anymore. There were no warnings.

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