NHTSA Complaint #11682210 — 2016 HYUNDAI ELANTRA

The contact owns a 2016 Hyundai Elantra. The contact stated that while driving at 45 MPH, the vehicle jerked with an abnormal sound coming from the transmission while shifting gears. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. No warning lights were illuminated. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with transmission failure due to a workmanship error. The contact was informed that the transmission needed to be replaced. The vehicle remained at the dealer unrepaired due to the cost. The dealer notified the manufacturer of the failure and submitted a request for a new transmission. The manufacturer declined the request. The contact notified the manufacturer and was informed that there was no Extended Warranty on the vehicle declined to offer any assistance. The failure mileage was approximately 93,000.