NHTSA Complaint #11682109 — 2022 CADILLAC ESCALADE ESV

I own a 2022 Cadillac Escalade that is subject to NHTSA ID Number: 25V274000 / GM Recall N252494003 for a potential connecting rod/crankshaft defect in the 6.2L L87 engine. I have contacted my authorized Cadillac dealership (Cadillac Pensacola), Pensacola, Florida Five times by phone (dates:1 July 2025 - 15 August 2025) requesting an appointment for the recall inspection and repair. The dealership has failed to schedule an appointment or return my calls. This defect poses a serious safety risk due to possible sudden engine failure and loss of motive power while driving. GM’s recall remedy involves inspecting the engine and, if necessary, replacing it. The delay in repair scheduling is preventing me from having the federally mandated safety remedy performed. I am concerned that GM and its dealer network are failing to provide a timely remedy as required by the National Traffic and Motor Vehicle Safety Act. I request NHTSA to investigate this delay and require GM to ensure an immediate repair or alternate remedy (loaner, buyback, or replacement).