NHTSA Complaint #11680463 — 2025 RAM 1500

I purchased a brand-new 2025 RAM 1500 Laramie, and from day one it has been a nightmare. Only TWO days after delivery, the truck completely died and had to be towed back to the dealership. Since then, it has been in for repairs FOUR separate times. The last time was [XXX], when it was towed again — and here we are, almost TWO MONTHS later, with my truck still sitting at RAM Greenway, untouched, no repairs, no updates, no solution. Nobody is working on it, and now they have the audacity to try to charge me for the rental car while they hold my truck hostage. Meanwhile, I’m still paying the monthly payment for a brand-new vehicle I can’t even drive. RAM Customer Care is absolutely useless — they just send copy-paste updates saying “the dealer is working on the vehicle” when clearly NOTHING is being done. Zero accountability, zero urgency, zero customer service. This situation has caused me extreme stress and financial loss. I depend on a reliable vehicle for my family and my daily life, and RAM has failed on every level. Do NOT buy a RAM vehicle. Do NOT do business with RAM Greenway in Orlando. They will take your money, leave you without a working vehicle, and refuse to take responsibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)