NHTSA Complaint #11680221 — 2022 MITSUBISHI ECLIPSE CROSS

The center touchscreen display in my 2022 Mitsubishi Eclipse Cross SE has developed multiple unresponsive areas, particularly in spots that are frequently used. The unit powers on and displays images, but the touch input does not work in certain sections, making it difficult or impossible to operate important features like navigation, phone pairing, and climate settings through the screen. This failure has the potential to affect safety because the unresponsive areas make it harder to change settings while driving, which can increase driver distraction. It may also impact the visibility and use of the backup camera interface in some cases. The issue appeared gradually over the last few months, and the exact cause is unknown. There were no warning lights or messages before the failure. The problem has been confirmed by the driver and is scheduled for inspection by a Mitsubishi dealership. The component is still in the vehicle and available for inspection upon request. Mitsubishi has issued a warranty extension for touchscreen failures on the Mitsubishi Outlander due to known defects, however no such extension has been publicly offered for the Eclipse Cross despite similar reports. This raises concerns about inconsistent treatment of similar defects across models. No prior repairs have been attempted, but a reset of the system did not resolve the issue.