NHTSA Complaint #11679786 — 2024 CADILLAC ESCALADE

The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called several local dealers who confirmed that parts were not yet available. The contact stated that while stopped, the vehicle shut off while depressing the accelerator pedal. There was no warning light illuminated. The contact made multiple attempts to restart the vehicle; however, the vehicle failed to start. Due to the failure, the contact was forced to have the vehicle towed. The contact attempted to have the vehicle towed to a local dealer; however, the dealer refused to take the vehicle due to a staffing shortage. The vehicle was eventually dropped off at another dealer, who stated that the vehicle could not be serviced for two weeks. The manufacturer was notified of the failure and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000.