NHTSA Complaint #11679374 — 2022 KIA SOUL

Car was having acceleration issues, loss of power, and stalled while driving. Took the car to the dealership to be assessed for active recall SC336 and they passed the car deeming it was safe to drive. I expressed concern with the safety of driving this car with the symptoms it was showing. They offered no other services. Approximately one month later, the car could not accelerate, lost power, stalled on the freeway, and would not restart. The car was towed to the nearest dealership and diagnosed to determine the engine needs to be replaced. Kia customer service said since the car was “cleared” previously of the recall that it would not be eligible for replacement under the recall. Thankfully I have warranty but I think this is extremely inappropriate and I also think it was inappropriate diagnosed when I took it the first time to the dealership and driving the car was a risk!