NHTSA Complaint #11677329 — 2016 TOYOTA TACOMA

I am reporting a persistent and unsafe issue with the factory-installed Entune infotainment system in my 2016 Toyota Tacoma. While driving — whether locally or on the highway — the system frequently freezes, becomes unresponsive, or abruptly resets itself, often multiple times per drive. This directly affects my ability to safely use the navigation, backup camera, and audio controls while in motion. The system’s crashes divert my attention from the road, especially when I’m relying on navigation and it either stops functioning or forces me to interact with the screen to regain control. These interruptions increase the risk of distracted driving and could easily contribute to an accident. I have attempted to install the software update provided on Toyota’s official website, but the update is older than the version already installed on my vehicle (0101A0), so the system blocks the update. There is no way for a consumer to reinstall or flash the current version, and any potential resolution is only available at a dealership for a fee, effectively putting the fix behind a paywall. Toyota has not issued a recall or service bulletin for this issue, despite dozens of reports from other owners on Tacoma and Prius forums describing the same crash behavior and software version conflicts. This is a significant safety concern, especially when the infotainment system is used for navigation during high-speed or complex driving conditions. The inability to maintain consistent functionality puts drivers and others on the road at risk. I am requesting that NHTSA investigate this widespread issue and press Toyota to issue a free repair or software patch for all affected vehicles. Symptoms: •Frequent infotainment restarts while driving •Frozen or unresponsive touchscreen •Glitched navigation system and lost GPS routing •Driver distraction due to repeated system failure