NHTSA Complaint #11676141 — 2024 GMC YUKON

NHTSA Complaint: Campaign 25V274 Vehicle: 2024 GMC Yukon (VIN: [XXX], 33,293 miles) GM Case [XXX] Recall: N252494000 (NHTSA 25V274), issued April 24, 2025; related bulletins N252494001, N252494002, N252494003 Defect: Manufacturing defects in the 6.2L V8 (L87) engine’s connecting rod and/or crankshaft, risking engine failure and crashes. GM acknowledges 12 potentially related alleged crashes and 12 alleged injuries in the U.S. Issue: My vehicle has been at Royal Buick GMC, Inc. (355 Rte 23 N, Sussex, NJ 07461) since April 10, 2025 (106 days as of July 25, 2025). The recall remedy (inspection for DTC P0016, oil change to 0W-40 if passed, or engine replacement per N252494002 if failed) is unavailable, with no engine repairs performed per invoice RO# [XXX] (dated July 22, 2025, check-in April 10, 2025, 9:30 PM, ready July 22, 2025, 9:48 AM). The invoice shows only a multi-point inspection ($50.00, Customer Pay), next appointment ($50.00), and courtesy transportation (no charge). A condition report dated July 24, 2025, notes “4 issues” from a visual inspection, recommending a complete dealership check, indicating unresolved safety concerns. The dealership provided a lesser-value loaner, inadequate for a premium SUV. The vehicle was purchased on [XXX], for $87,821.64 (per Acceptance_Declination Sheet_[XXX}), entitling me to a safe vehicle under warranty. On July 23, 2025, at 3:30 PM EDT, Tom McGillis texted, “Hello, Your vehicle is in the shop and should be done first thing tomorrow. I have it schedule for a wash tomorrow. I will follow up mid-afternoon on its status. ty!” No recall repairs mentioned. Maggie stated they were waiting for the “new car shine to dry,” confirmed no solution, and said engine replacement queries were “above her paygrade.” I instructed her I will not accept an unsafe vehicle. On July 24, 2025, at 8:45 AM EDT, Andrew Wilson confirmed no remedy, stated rear differential repairs are complete (not reflected in invoice), and INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),