NHTSA Complaint #11675731 — 2024 GMC YUKON

NHTSA Complaint: Campaign 25V274 Vehicle: 2024 GMC Yukon (VIN: [XXX] , 33,294 miles) GM Case #[XXX] Recall: N252494000 (NHTSA 25V274), issued April 24, 2025; related bulletins N252494001 (dealer inventory), N252494002 (engine replacement) Defect: Manufacturing defects in the 6.2L V8 (L87) engine’s connecting rod and/or crankshaft, risking engine failure and crashes. Issue: My vehicle has been at Royal Buick GMC, Inc. (355 Rte 23 N, Sussex, NJ 07461) since April 10, 2025 (104 days as of July 23, 2025). The recall remedy (inspection for DTC P0016, oil change to 0W-40 if passed, or engine replacement per N252494002 if failed) is unavailable, with no repairs performed per invoice RO# [XXX} (July 22, 2025). The dealership provided a lesser-value loaner, inadequate for a premium SUV. On July 23, 2025, at 5:03 PM EDT, the dealership texted, “Your vehicle is in the shop and should be done first thing tomorrow. I have it schedule for a wash tomorrow. I will follow up mid-afternoon on its status. ty!” Maggie stated they were waiting for the “new car shine to dry.” When asked if the engine was replaced, Maggie said it was “above her paygrade” and confirmed no solution exists, with no timeline for remedy availability. I instructed her I will not accept an unsafe vehicle and to relay this to the service manager. NHTSA.gov [XXX] ) confirms the recall is unrepaired, remedy not available. Communications with GM: July 15, 2025, 3:00 PM EDT: GM Customer Support Supervisor Rochelle confirmed no parts or resolution timeline. July 15, 2025, 3:30 PM EDT: SMS to Tom McGillis, service advisor, requesting update. No actionable GM response. July 23, 2025, 1:32 PM EDT: GM representative Cynthia stated GM had not heard from the dealership and escalated Case [XXX] to internal corporate resolution. No parts or timeline provided. Complaint: GM’s 104-day delay in providing a recall remedy (N252494000/N252494002), inadequate loaner, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)