NHTSA Complaint #11675160 — 2021 JEEP RENEGADE

I started having a problem with my air conditioner. I had to get my car serviced for an oil change and had an AC check. I was told that the reservoir was totally dry and it shouldn't be because it is a sealed system. It should be like the oil & just get dirty. The mechanic said I have to get a ridiculous procedure before they can even tell what the problem is where they add freeone to see what is going on and then take it back out and then I will have additional charges for the actual problem. Just to check is almost 500.00. He told me he has been seeing this lately. I wonder if others have experienced this because I understand Chrysler is making jeeps now and I haven't heard anything good. What does it take to constitute a recall?