NHTSA Complaint #11674070 — 2024 HONDA PILOT

While driving our 2024 Honda Pilot Touring, I came to a full stop at a red light. When the light turned green and I attempted to accelerate, the vehicle completely shut off without warning. There was no sputtering, no warning lights, and no error messages. The engine shut off instantly, and all systems—including both screens, air conditioning, horn, and hazard lights—were completely unresponsive. The vehicle was entirely disabled. It remained unresponsive for 5–10 minutes before showing any sign of power. It took four attempts to restart the vehicle. This happened in an active intersection, creating a serious safety risk. I could not move or signal to other drivers, and the car gave me no way to handle the emergency safely. The vehicle was taken to a Honda dealership for inspection. They ran diagnostic tests but were unable to reproduce or identify the issue and called it a “fluke.” No repairs were made, and the root cause was not identified. I was told to take the vehicle home and monitor it. This issue has not recurred yet, but I am concerned it could happen again at any time. The vehicle is available for inspection upon request. The problem has not been confirmed by the manufacturer or a third-party inspector. No warning lights or other symptoms appeared before the failure