NHTSA Complaint #11674043 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving on several occasions at various speeds, the passenger’s side exterior A-pillar trim partially detached and started flapping. The contact used tape to secure the trim piece. The vehicle was taken to a dealer where it was diagnosed and determined that the A-pillar trim needed to be replaced; however, parts were not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.