NHTSA Complaint #11673383 — 2021 HONDA ODYSSEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11673383
Vehicle 2021 HONDA ODYSSEY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

The vehicle's Auto Idle Stop (AIS) malfunctioned. The vehicle stalled and required a complete "shut down" to restart. The vehicle was first in line at a traffic light. The AIS system engaged. When I took my foot off the break to "go" when the light turned green, the car stalled. An error message popped up, indicating that I needed to shift the car into "park". I did so and the car did not start. I attempted to turn the car off several times, while in park and my foot depressing the break pedal. The car would not turn off. After three minutes of attempting to turn off the car and waiting, I was finally able to successfully start the car. I was traveling with my four young children, three of them in child car seats. I was nearly rear ended by one vehicle, despite having my hazard flashers on, because my car stalled at a traffic light when it was green. Two cars drove around me who were also stopped behind me at the traffic light. Another car came up to the traffic light and my vehicle and nearly rear ended me with my four young children in the car. This is the third time that this exact issue has occurred in my car. I brought it to my local Honda dealership on the same day that the issue first occurred. They inspected it but were unable to replicate it. They said they would make note of it but had not heard of such an issue. I had no idea this could be reported on this website. I was never told about this otherwise I would have reported this on the day that each of the two previous incidents occurred. This issue originally occurred the first time approximately 10/2022 and again for the second time approximately 4/2023. It just occurred for the third time today, 7/14/0225.

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Recent Complaints for the 2021 HONDA ODYSSEY

#11712381 UNKNOWN OR OTHER The error message “Power Tailgate Problem” appeared on the dash. Following the error message, the power tailgate stop...
#11711166 STRUCTURE:BODY the trunk door stopped working due to a leak from the rear left window seal causing the computer to become waterlogge...
#11711166 UNKNOWN OR OTHER the trunk door stopped working due to a leak from the rear left window seal causing the computer to become waterlogge...
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