NHTSA Complaint #11672219 — 2018 VOLKSWAGEN BEETLE

The contact owns a 2018 Volkswagen Beetle. The contact stated while driving 40-50 MPH, the vehicle started jerking and there was smoke coming from underneath the hood of the vehicle before the vehicle stalled. The contact stated that several unknown warning lights were illuminated, and an alarm sounded. The vehicle was pushed to the side of the road with assistance. The towing agent informed the contact that there was a strong fuel odor coming from the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with a major fuel leak. The mechanic replaced an unknown part with a part purchased from a Volkswagen dealer. The contact stated that the fuel leak was corrected; however, an unknown repair needed to be performed. The vehicle was not repaired. The Kia dealer the vehicle was purchased from, was notified of the failure, and informed the contact to tow the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. Additionally, the contact became aware that the VIN was included in NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.