NHTSA Complaint #11670413 — 2019 FORD FUSION

The electrical system constantly discharges the battery. If the car is not started at least every three days, the battery discharges and must be taken to Ford to have the battery replaced. Ford customer service and the dealer know about this and have taken the position that as a customer I must go start the car because Ford cannot fix the problem, Unknown why they cannot fix it. To start the car every three days is very difficult for me because I am disabled and must climb stairs and walk to the street to manually start the car. Ford suggested using the remote start feature of furnished with the car by Ford. The remote start works but it is limited to remote starting the car two times and then you must go to the car and manually start the car. If I am unable to get to the car in time to start it, the battery goes dead and I cannot use my car in case of an emergency. Ford has been made aware of this, Ford says they agree it is a problem but that Ford Engineers won't remove the two start limit. Ford will not say why there is a two start limit. This could be fixed (limit removed) by just updating the software. Ford does not respond anymore when I ask them about it.