NHTSA Complaint #11669680 — 2020 FORD EXPLORER
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11669680 |
| Vehicle | 2020 FORD EXPLORER |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
Under ford recall 23S55 I had my car service @ a ford dealership where I don't believe they replaced the bolt. This was in Jan 2024. It's stated they replaced the bushing and hardware but found no broken bolts so it seems only an inspection was done. That would explain why 1 1/2 year later as this is a 2020 Ford explorer that the rear axle bolt did break and caused the differential to fall off putting my family's life at risk. That being said Ford is refusing to reopen the recall to pay for the damage caused by this ongoing issue. I know there is a class action lawsuit against Ford regarding this so I'd like to settle this amicably with Ford and see if You can help reopen the recall so that my vehicle can be repaired and be safe to drive again.
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