NHTSA Complaint #11669429 — 2019 CHEVROLET MALIBU

This model of 2019 Malibu, does not have the function to shut off the auto start/stop feature. I have had the car for a few years and in the past year this feature has begun to malfunction multiple times at random. When in drive and approaching a stop sign or red light the Malibu will engage in the auto stop feature. There have been occurrences when after this is engaged and I lift my foot to continue to drive that the vehicle will not restart and be completely shut off. The dash will tell me to “shift to park” as if believing that I am in drive but that I shut off the vehicle. I will have to shift the vehicle to park and then push the on/off button to restart the vehicle several times. It has taken upwards of a whole light change cycle for it to be restarted. It is exceptionally dangerous as I am often in a busy intersection light with my vehicle unable to go. There is no obvious trigger and it occurs at random intervals. There is no option to turn off the auto start/stop feature and it is the only thing that causes it to occur. No warning lights or indicator has occurred. I have taken the vehicle twice to the dealership as well as another mechanic and they were unable to diagnose any problem or replicate the issue. Since it occurs at such unpredictable times they were not able to identify anything, however I do have a video taken of it occurring to me. The dealership said that GM has not seen anything like this, yet I have read about other similar issues online with this model. Safety is extremely at risk for myself and others as the car is essentially turning itself off while I’m in the middle of a drive and takes several moments to be able to drive again. This has occurred about 10 times since it begun and seems to be more frequent. I’ve replaced the battery and reset the BCM as two cautionary measures and neither has resolved the issue. I have a video of it as well but I can not attach to this form.