NHTSA Complaint #11668344 — 2022 HONDA INSIGHT

The 2022 Honda Insight has an issue with "phantom touches" on the infotainment system. The system will frequently select buttons and change your screen, when no one is touching the panel. It will also freeze up, where you have no control over it. Why is this a safety hazard? Because when you're driving down the road and it takes your map away, you are constantly fighting the system trying to get your directions back, and in the process, your attention is taken off the road. When it flips radio stations on you randomly, and you keep having to try to flip it back. When it randomly pulls up your phone contact list, you have to immediately hit the home button so it doesn't dial someone. This nonsense happens A LOT, and has been ongoing since I bought the car a few years ago, especially when it's warmer outside. The last time I was at my Honda dealer I asked them to look at it. They didn't know what was causing it, but said the firmware needed to be updated, so they did that and nothing changed. To get a full understanding of what it's like, I posted a few videos. Just watch the first 30 seconds of the first video and you will immediately understand what it's like driving with this (as I am driving in this video) and seeing the buttons randomly pressed by "phantom touches." In the second video you can see what happens when the screen changes but is frozen (no matter what I try it doesn't respond)... [XXX] .... [XXX] .... [XXX] .... Here is also one of several Reddit threads regarding the issue: [XXX] ... Like me, others haven't been given any straight answer from Honda. This needs to be recalled. It's a major distraction while driving! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)