NHTSA Complaint #11666485 — 2013 NISSAN ARMADA

The contact owns a 2013 Nissan Armada. The contact stated that while driving at an undisclosed speed, the contact's wife, who was occupying the front passenger's side seat noticed that the front passenger's side seat belt failed to retract as needed. Additionally, the contact stated that both the front driver's side and passenger's side seat belts had failed to retract as needed. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated that the vehicle owner's manual stated that the seat belts were covered under a lifetime warranty. The manufacturer was notified of the failure and informed the contact that the seat belts were not covered because the VIN was not included in a recall. The failure mileage was approximately 189,500.