NHTSA Complaint #11664139 — 2025 CHEVROLET TRAX

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s rear structure and frame were compromised. After a low-speed rear-end collision (approximately 5 mph), the frame bent, and the vehicle was declared a total loss by the insurance company. The car is no longer available for inspection as it has been taken by insurance, but documentation including photos, insurance reports, and repair estimates is available upon request. 2. How was your safety or the safety of others put at risk? The fact that the frame sustained significant damage in such a low-speed collision raises concerns about the overall durability and crashworthiness of the vehicle. This could indicate that the vehicle might not provide adequate protection in more severe collisions, putting occupants at risk in real-world driving conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the damage was confirmed by the insurance adjuster and an independent collision repair shop, both of whom concluded that the vehicle’s frame was bent. The repair facility stated that the vehicle could not be repaired due to the extent and nature of the frame damage. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the vehicle was inspected by an insurance adjuster and an independent body shop. The manufacturer has not inspected the vehicle, and police were not involved as it was a minor collision without injuries. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the incident. The issue only became apparent after the vehicle was rear-ended, at which point the structural damage was assessed.