NHTSA Complaint #11663815 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the contact noticed a rattling sound coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phaser and the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact referenced Customer Satisfaction Programs: 21N03 and 21B10; however, the contact was informed that both programs had expired. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 131,550.