NHTSA Complaint #11661495 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11661495
Vehicle	2018 FORD EDGE
Component	ENGINE
Date of Incident	May 9, 2025
Date Filed	May 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

In June of 2024 we had coolant getting into cylinder head. A new head gasket was installed and the car was ok until May of 2025 when we are faced with the same problem again. We have a 3rd party warranty program that made the repair last year but are refusing to this time. So we now a vehicle that is not drivable, is a safety risk if it is driven. Ford motor company has no assistance to offer at this time unless a recall is issued! The warranty company said since TSB’s are out that they will not cover this! If this is a Ford defect then it should be covered and repaired by them. There have been many recalls on this issue. Why not mine?

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