NHTSA Complaint #11660444 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11660444
Vehicle 2018 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Engine long block needed replacing at 55,625 miles. Verified by Al Packer WPB , Fl., and engineer replaced. Ford paid $3300 for block while I was charged almost $3300 for labor (after discounting over $1000 from sales/service) Block design fault per Ford on TSB 22-2229. (All 2013-2015 Edge model with 2.0 Ecoboost engines need replacing.) The danger is overheating and engine seizing … could happen while driving and cause an accident. Check engine light was on. After learning about this, I checked for missing coolant, needed to top it off as it was almost empty. Then on a restart the smoke coming from tailpipe was quite obvious. (I have that on video). FORD should pay for 100% of this repair. I have had this vehicle 8years, and have 55,625 miles on 5year/60,000 warranty.

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