NHTSA Complaint #11658724 — 2018 LINCOLN MKC

1st Engine Failure Dec 2021 due to coolant intrusion and the long block engine needed to be replaced. After the repair I came to look at it & I found, Bolts were missing—including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came loose, which your team tried to charge $4,000 to fix, despite it being clearly related to poor installation of the engine. The engine mounts—normally last 10-14 yrs before needing to be replaced—suddenly failed. Wiring harnesses weren’t secured, not informed of new engine warranty coverage being only for 1 yr. 2nd Engine Failure (Dec 2024): Less than 22k miles later, the engine failed again—this time 4 months outside the so-called 1-yr warranty that I was never told about. Now, I’m expected to pay out of pocket for another engine, which would conveniently include a 3-yr warranty this time. Why wasn’t the 1st replacement engine covered under the same terms? Purchased with: 45,000 miles 1st engine failed at: 53,594 miles, Coolant hose/engine mount issues: 61,000 miles, 2nd engine failed at: 84,193 miles if inspection is needed, I have photos. It has been confirmed by northpark lincoln dealership. It was inspected by the manufacturer and other mechanics, not affiliated with dealership. No warning signs no warning lamps no codes thrown no nothing until the loss of acceleration and torque combined with the amount of white smoke coming out of the tailpipe in the middle of the summer. It was the only notification it was too late by that point the damage has been done. On both occasions, the exact same thing happened no warning lights no check engine lights no MIL lights, or codes thrown just simply a huge cloud of dust coming from the tailpipe, and you lose almost all power and acceleration. Symptoms appeared after the damage had been done so no way to tell that something wrong prior.